Online Claims Process

Our online claims portal is available 24 hours a day. You are able to submit required documents to support your claim and we’ll guide you along the way to ensure a smooth submission process.


How to Make a Claim

Click on the link below and you’ll be prompted to enter some details about your Travel Insurance Policy. Once your identify has been verified, follow the prompts for our simple, 5-step process.

You can save your progress and return later to complete if you don’t have the correct details/documents on hand.


Required Documentation

We try to keep the paperwork to a minimum however certain documents may be required in support of your claim, such as police reports, receipts and proof of ownership. Where we need supporting evidence, we’ll explain what we need during the submission process.

Click Here for the Online Portal


Contact Us

Our dedicated claims staff are available to assist with the claims lodgement process if you need help.

Within New Zealand: 0800 500 725
From Overseas : +64 9 301 8610
Opening Hours:
Monday – Friday: 8:30am to 5:30pm (NZST)
Saturday: 10am to 2pm (NZST) 
Email: [email protected]

Mail : Webjet Travel Insurance
C/O Cover-More Travel Insurance
P.O Box 105-203
Auckland City Post Shop
Auckland 1143

The insurer of this product is Zurich Australian Insurance Limited (ACN 000 296 640, an overseas registered company incorporated in Australia) (ZAIL), trading as Zurich New Zealand. Cover-More (NZ) Limited (Cover-More) administers the policy (including customer service, medical assessments and claims management). Webjet Marketing Pty Ltd ABN 84 063 430 848 AR 301380 arranges this insurance as an authorised representative of Cover-More Insurance Services. For further Information on ZAIL’s financial strength rating, please refer to the Financial Strength Web Page.

* Importantly, please note that conditions, exclusions, limits and sub-limits apply. Refer to Policy Wording for more information. Any advice given to You about travel insurance will be of a general nature only and will not take into account Your personal objectives, financial situation or needs. You need to determine whether this product meets Your travel needs and please consider the Policy Wording before making a decision.

If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.