Make a Claim

Should you need to make a claim, simply click on the below link to lodge your claim online:

As part of your claim you will be required to:

  1. Produce your policy details. Your policy number and personal information will be required before you can commence a claim online.
  2. Provide us with supporting documentation such as original invoices, receipts, and other vouchers relating to your expenses or loss.
  3. Provide us with all the information we require to enable us to consider the claim.

Claim contacts

Monday to Friday: 8.30am – 5pm
Phone: 0800 630 117 (from overseas +64 9 486 6868)
Fax: + 64 9 489 8167
Claim queries email:
Submit a claim to email:
Post: P O Box 112316, Penrose, Auckland 1642

Webjet Marketing Pty Ltd ABN 84 063 430 848 AR 301380 is an authorised representative of AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFS Licence No. 245631 trading as Allianz Global Assistance. This insurance is issued and managed by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 (Incorporated in Australia) trading as Allianz Global Assistance and is underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 (Incorporated in Australia) trading as Allianz New Zealand. Webjet Marketing Pty Ltd arranges this insurance as agent of Allianz Global Assistance. You should consider the Policy Wording before making any decision about this insurance. For further information on Allianz Australia Insurance Limited's financial strength rating, please refer to the Financial Strength Rating and Overseas Policy Holder Preference Disclosure Notice.