Most questions can be answered by searching our FAQs
Please ensure that all credit card information is loaded correctly (the card number and expiry date).
Also, ensure that you are aware what your security code number is.
If you have completed a transaction online and your booking actually states that there has been an issue with the card, then either there are insufficient funds, the cards details have been entered incorrectly or the bank has declined the use of the card. We would suggest to first call your bank or credit card company and check the card status.
However, if you have checked your card details and all is fine, it may also have been rejected because the link to the bank etc has not been available at the time you were online. Alternatively, the airlines own link to the credit card system may not have been available.
If you find that there is an issue with your credit card that has been stored online (in the credit card vault and you are getting an error message when all appears to be correct with the card), please contact us.
Please also note that we only accept Visa, MasterCard, and American Express. We do not accept Bankcard, Debit Cards or cash.