Why have I been charged a servicing fee for a flight that was NOT confirmed due to a payment problem?
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Please note that the fees are charged independantly to the rest of your requested itinerary.
While there may have been enough funds on the credit card to cover the fees, there may have not been sufficient funds to process the rest of the booking.
If there has been an error and you have been billed fees for a booking that we have advised could not be confirmed at all, please chat with our 24/7 customer support and provide full details so we can investigate and resolve.