Travel insurance information about the US Government shutdown
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The following information concerns the recent announcement of the US Government shutdown of various government services.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
If you entered into your policy before 10am AEST (or 1pm NZDT for New Zealand customers) Wednesday 2nd October 2013.
If you are currently travelling: ·If you have started your journey and your transport is delayed or cancelled due the US Government shutdown, there is provision to claim for reasonable additional food and accommodation expenses.
·Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
· There is no provision to claim under your policy for cancellation or rearrangement expenses for the utilised portions of your travel arrangements or if they are operating as scheduled.
If you have not yet departed: ·If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the US Government shutdown and you have not yet departed you may be able to claim for cancellation or rearrangement of your journey (whichever is less).
·We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements, and we recommend you contact them for further details.
If you entered into a policy after 10am AEST (or 1pm NZDT for New Zealand customers) Wednesday 2nd October 2013
·Our policies do not cover claims for losses cause by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 10am (AEDST) Wednesday 2nd October 2013 we would expect that this was done with an awareness of the impending US Government shutdown. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the US Government shut down.
If you have any questions or queries, please contact the Allianz Global Assistance Information Hotlineon 1300 725 154 (calling within Australia) or 0800 574 904 (calling within New Zealand).