Most questions can be answered by searching our FAQs
Webjet does not provide advice on travel documentation and visas, and it isthe responsibility of the customer to ensure they have all required travel documents.
All departing passengers require a valid passport for international travel. This means the passport must be valid for a set minimum period beyond your travel dates (the required minimum period depends on the country you visit).
Please ensure you have a valid Passport well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.
A visa provides you with the authority as a non-citizen to travel to another country. Some countries will not allow you to enter without a visa, or in some cases, without proof of a return or onward electronic or paper ticket.
Please ensure you have a valid Visa (as applicable) for all the countries you are travelling to which require a visa well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.
Visas are obtained from the issuing authority in Australia, usually an embassy. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy.
If you have booked a one-way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations.
To assist you, both in determining whether you require a visa and the processing of your application online via an affiliate link, please Click Here.
The new South African Immigration Act effective 01 June 2015 will require all customers under 18 years old travelling to and from South Africa to be in possession of an unabridged birth certificate. Parent/s travelling with children under 18 years old will be asked to produce the required documentation at check-in for each flight. Read More.
Webjet also recommends before travelling you check the Government website relating to the countries you are travelling to for any applicable travel advisories relevant to those countries (for example, the relevant New Zealand website is located at www.safetravel.govt.nz and the relevant Australian website is located at www.dfat.gov.au/travel).