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If you have made a duplicate booking with Virgin Australia, Jetstar, Air Asia or Scoot, please contact the airline directly. For all other bookings please contact our Customer Service Centre on 0800 445 641 (New Zealand) and from any overseas location on 61 3 8672 7400. You may also chat with our 24/7 support team.
Please note that all airfares are instant purchase and some airlines will not provide refunds for duplicate bookings.
However, if at the payment page you receive an alert that if you continue you may create a duplicated booking, please check your profile to ensure a previous attempt that you may have thought failed has actually been successful. This alert message may also appear because you have booked an identical itinerary for someone else to travel, therefore you can ignore the message and continue.