We're here to help

Our Customer Service team is here to help with all change and cancellation requests, including for when you wish to redeem any travel credit provided to you by an airline, hotel, or other supplier. Please note: If your booking is with Jetstar please contact them directly for changes or cancellations.

When the time comes to use your travel credit, please make sure you are familiar with your airlines terms and conditions. Check the terms of the credit available to you by following the airline links below. If your travel credits have been issued by multiple airlines, please be sure to read the policies of all airlines you were due to travel with. If the airline you are travelling with has not yet issued a cancellation policy and you still wish to cancel, normal airline penalties and restrictions will apply.


Check airline change, cancel and credit policies:

When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. Once you have completed the form a Webjet Customer Service team member will access your airline credit and book the flights on your behalf, without charging any Webjet fees.


Cover-More travel insurance policy update: 

If you have purchased Cover-More travel insurance from Webjet, please contact our Customer Service team on 0800 500 225 between 8:30am and 5:30pm Monday to Friday and between 10am and 2pm Saturday to discuss your refund options. For latest alerts, please visit Travel Alerts.


Most questions can be answered by searching our FAQ's



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