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Important information relating to your upcoming travel
As a result of government enforced COVID-19 isolation requirements, our Call Centre is operating at limited capacity and operates daily between 8am and 8pm AEDT. Our messaging service remains available 24/7.
Please note we are currently experiencing a high volume of customer contacts and unfortunately, we will need to prioritise calls with imminent departures. We sincerely apologise for any inconvenience and appreciate your patience at this time.
If your flight is scheduled to depart within the next 24 hours and you would like to change or cancel your booking, please urgently contact Customer Support via:
Phone - the number is located on your booking documentation.
Messaging service - simply select the 'Message Us' option on the bottom of this page to begin a conversation.
Can we request that you do not close the online conversation or hang up the phone before reaching our Customer Support. This is important so an agent can process your change prior to your scheduled departure time, and prevent your booking being classified as a 'no-show' by the airline.
If your travel falls outside of this immediate 24 hour period and you would like to change or cancel your booking, the quickest way to do so is by submitting an online form via the Change My Booking page.
We also recommend that you refer to the applicable airline website for up to date policies relating to Air New Zealand, Qantas, Virgin Australia and Regional Express (Rex) should you wish to change or cancel your booking. For travel with Jetstar, please contact the airline directly to arrange flight change and cancellations.
Redeem travel credit
Our Customer Service team is here to help with all change and cancellation requests, including for when you wish to redeem any travel credit provided to you by an airline, hotel, or other supplier. Please note: If your booking is with Jetstar please contact them directly for changes or cancellations.
When the time comes to use your travel credit, please make sure you are familiar with your airlines terms and conditions. Check the terms of the credit available to you by following the airline links below. If your travel credits have been issued by multiple airlines, please be sure to read the policies of all airlines you were due to travel with.
Check airline change, cancel and credit policies:
When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. Once you have completed the form a Webjet Customer Service team member will access your airline credit and book the flights on your behalf, without charging any Webjet fees.