Use My Credit To Book New Domestic Flights
(Deferred bookings and you now know your travel dates)
Your "use my credit" rebook request has been emailed to our Customer Service Centre for processing. Requests submitted by 2.00 pm will be responded to that same day be email. Requests submitted after 2.00 pm may be responded to that same day or the next morning by email.
Please note that if an email response has not been received within 24 hours please contact our Customer Service Centre on 0800 445 641 if you are within New Zealand, or +61 3 9828 9798 in any other overseas location. Our Customer Service Centre is open 24 hours a day, 7 days a week.
Your feedback is an invaluable source of information to us so that we can gauge if we are meeting your expectations and if not where we need to improve.
I look forward to your participation in our online survey and thank you in advance for your time.