Change or Cancel My Booking

Our Customer Contact Centre hours are currently 7am - 11pm AEST

We are experiencing an unprecedented volume of customer support requests resulting in extensive wait times. The government-enforced restrictions on our overseas service centres mean we are only contactable by phone from 7am-11pm (AEST) 7 days a week. Messaging is now available 24/7. Rest assured, every available team member in Melbourne has been brought in and is working as fast as possible to assist our customers.

All change and cancellation requests are best submitted through the form below. Please know that completing a request via this form is the quickest way to reach our Customer Support team and resolve your query. Those who are scheduled to travel within the next 24 hours are being prioritised first, all other requests will then be prioritised according to departure date. Please refer to our Support page for airline links to find out more about their respective policies. 

We sincerely appreciate your patience and understanding during this time.

Tip: There is no Webjet service fee (already paid as part of your initial booking) to process your change or cancellation request via this page or accessing our Messaging service on support page. Important to note that airline fees may be applicable.

Please make a selection from the options below

Car Rental

To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively you can call 1300 030 689 (from Australia) or +64 9 950 2211 (from overseas).

Note: Travel Insurance

Changes or cancellations to travel insurance policies:

  • purchased on or before 31 January 2020 need to contact Allianz. Please phone 0800 438 410 between 8am - 7pm Monday to Friday and 8am - 4pm Saturday (AEST)
  • purchased on or after 1 February 2020 need to contact CoverMore. Please phone 0800 500 725 or +64 9 301 8610 (from overseas) between 8:30am - 5:30pm Monday to Friday and 10am - 2pm on Saturday (NZST)

Note: Cruises

Any changes or cancellation need to be made with Webjet Cruises. Please phone 0800 126 255 8:30am - 8pm NZST Monday to Friday, and 11am - 5pm NZST Saturday & Sunday. Or send us an email with your request.

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.