Change or Cancel My Booking

All change and cancellation requests, including the rebooking of flights using provided travel credit, should be submitted through the form below.


If you wish to redeem travel credit provided to you by an airline, we ask that you first familiarise yourself with the airline’s policy before submitting a request. For the latest information on impacted travel plans, and to learn more about redeeming travel credit or to contact us, please visit our Support page

Tip: There is no additional Webjet service fee (already paid as part of your initial booking) to process your change or cancellation request via this page or accessing our Messaging service on support page. Important to note that airline fees may be applicable.

Please make a selection from the options below

Car Rental

To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively you can call 1300 030 689 (from Australia) or +64 9 950 2211 (from overseas).

Note: Travel Insurance

Changes or cancellations to travel insurance policies:

  • purchased on or before 31 January 2020 need to contact Allianz. Please phone 0800 438 410 between 8am - 7pm Monday to Friday and 8am - 4pm Saturday (AEST)
  • purchased on or after 1 February 2020 need to contact CoverMore. Please phone 0800 500 725 or +64 9 301 8610 (from overseas) between 8:30am - 5:30pm Monday to Friday and 10am - 2pm on Saturday (NZST)

Note: Cruises

Any changes or cancellation need to be made with Webjet Cruises. Please phone 0800 126 255 8:30am - 8pm NZST Monday to Friday, and 11am - 5pm NZST Saturday & Sunday. Or send us an email with your request.

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.