Change or Cancel My Booking

Tip: If you process your change or cancellation request online via this page, there is no additional Webjet fee (this is already covered by the Webjet Servicing Fee you paid). However processing your change request over the phone (0800 445 641 or +61 (3) 8672 7400), will incur an additional Webjet Servicing Fee of $50 per person. Please note: airline fees may apply in both cases.

1. What part of your booking do you wish to change or cancel?

Your itinerary may contain more than just flights, please tell us what you wish to change or cancel:

    Air New Zealand
    Virgin Australia

Hotel Only Booking

Note: Car Rental
Please contact Cartrawler directly to handle your change of booking by either of the following: Ph: +61 2 9037 0120 or manage your booking online at will need your booking reference and email address to access your booking.
Note: Travel Insurance - Any changes or cancellations to travel insurance policies need to be made direct with Allianz. Please phone 0800 438 410
between 8am and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.
Note: Cruises - Any changes or cancellations need to be made with Webjet Cruises. Please phone 0800 126 255 8:30am - 8pm NZST Monday to Friday,
and 11am - 5pm NZST Saturday & Sunday. Or send us an email with your request.

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible