Change or Cancel My Booking

Tip: If you process your change or cancellation request online via this page, there is no additional Webjet fee (this is already covered by the Webjet Servicing Fee you paid). However processing your change request over the phone (0800 445 641 or +61 (3) 8672 7400), will incur an additional Webjet Servicing Fee of $50 per person. Please note: airline fees may apply in both cases.

1. What part of your booking do you wish to change or cancel?

Your itinerary may contain more than just flights, please tell us what you wish to change or cancel:

Note: Car Rental

To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively you can call 1300 030 689 (from Australia) or +64 9 950 2211 (from overseas).

Note: Travel Insurance

Any changes or cancellations to travel insurance policies need to be made direct with Allianz. Please phone 0800 438 410 between 8am and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.

Note: Cruises

Any changes or cancellation need to be made with Webjet Cruises. Please phone 0800 126 255 8:30am - 8pm NZST Monday to Friday, and 11am - 5pm NZST Saturday & Sunday. Or send us an email with your request.

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.