Terms and Conditions
Please read these Terms and Conditions carefully. You must not make any booking unless you are 18 years of age or older and understand and agree with the following Terms and Conditions.
These Terms and Conditions apply to all Bookings you make with Webjet Marketing Pty Ltd (Webjet) as well as all other Services you receive from Webjet. These Terms and Conditions govern our relationship with you. By using our Booking and other Services you acknowledge that you have read, understood, and agree to be bound by these terms.
| Important Notice |
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| We do not provide Travel Products such as flights and hotel rooms. We provide a travel booking service that enables you to search for, book or purchase Travel Products provided by Suppliers. You should read the Supplier's refund policy carefully. Many travel products are non-refundable for change of mind and Supplier charges or cancellation fees may apply. |
1. Our Services
1.1 Nature of our Services
(a) We provide a travel booking service that enables you to:
(i) book or purchase Travel Products promoted on our Website;
(ii) conduct flight and other travel related searches and reservations;
(iii) access our Customer Service assistance service;
(iv) take advantage of our Booking Price Guarantee;
(v) use our payment processing, documentation and ticketing services.
(b) We do not provide Travel Products such as flights and hotel rooms. We are the agent of the Suppliers that provide the Travel Products you can book or purchase through our Website.
(c) When you are booking or purchasing a Travel Product we act on behalf of the Supplier to accept your Booking and payment. Each Booking you make forms a contract between you and the applicable Supplier and is subject to the Product Terms, including conditions of carriage and limitations of liability, imposed by the Supplier.
(d) We do not act as your agent when you book Travel Products through our Website.
(e) Your legal rights and remedies in connection with the provision of the Travel Products you book are against the Supplier and, except to the extent a problem is directly caused by our breach of these terms or negligence, are not against us. Unless and to the extent it is a Non-Excludable Obligation or is directly caused by our breach of these terms or negligence, if any Supplier is unable to provide the Travel Product for which you have contracted either at all, or to the requisite standard, your remedies are against that Supplier and not against us.
(f) We may receive a commission, financial incentive, marketing affiliate fee or similar from Suppliers when you book a Travel Product through us.
1.2 Customer Service
When you make a flight Booking through Webjet, the Servicing Fee paid as part of the Booking entitles you to access our global Customer Service offering. The Customer Service provided includes access to staff either online, by email or by phone to confirm your Booking, the ability to make changes to your Booking (subject to the Supplier's Product Terms) or otherwise seek assistance with your Booking. The Customer Service provided by Webjet is global in nature and can be accessed from anywhere around the world that has phone or internet connectivity.
2. Travel Products
2.1 Product Terms
In addition to these terms, Suppliers and hotels may impose (and you must comply with) their own terms and conditions in relation to their Travel Products (Product Terms) (for example, an airline's terms of carriage or the cancellation conditions of a hotel booking). You must accept and agree to those Product Terms, prior to completing your Booking. You should carefully read the Product Terms specific to the applicable Travel Products before completing your Booking. To view Travel Product Terms and Conditions, please visit https://www.webjet.co.nz/about/product-terms/.
2.2 Flights
Flights are provided by the airline(s) selected at the time of finalising the Booking. For your air travel, you are bound by the Product Terms of the selected airline(s).
Unless and to the extent it is a Non-Excludable Obligation, Webjet is not responsible for subsequent changes to airline scheduled departure times, departure dates or flight cancellations.
2.3 Hotels
WebBeds FZ LLC licence no. 91277 (WebBeds) a wholly owned subsidiary of Webjet Limited ACN 002 013 612 provides access to a hotel booking facility. WebBeds has a marketing service agreement with the Suppliers of the hotel booking facility. The hotel accommodation accessed through the Website (Hotel(s)) is provided by a Supplier.
In making a Booking for a Hotel(s), you agree:
(a) to comply with the selected Hotel(s) Product Terms; and
(b) that any further charges relating to your Booking (for example, additional bedding, locally payable taxes, resort fees, minibar charges, and any transfer costs and meals not included in the price of the room(s) booked) will be paid by you, directly to the applicable Hotel.
2.4 Packages
Packaged holidays (Packages) are comprised of a combination of various Suppliers' Travel Products.
In making a Booking for a Package, you agree:
(a) to comply with the applicable Product Terms for each of the Travel Products comprising the Package(s); and
(b) that any further charges relating to your Booking (for example, additional bedding, locally payable taxes, resort fees, minibar charges, and any transfer costs and meals not included in the Package charges) will be invoiced by, and paid by you to, the applicable hotel or Supplier.
Webjet's Travel Product Providers do not allow Webjet to disclose to you the component pricing of the packaged Travel Products.
2.5 Car Hire
(a) Suppliers make hire cars available to book through the Website. Where you hire a car:
(i) you enter into a contract to hire that car directly with the Supplier;
(ii) you must comply with any Product Terms and requirements of that Supplier (including procuring the appropriate insurance) and the driving laws of the country in which you have hired the car; and
(iii) Webjet has no responsibility for and excludes all liability in relation to that car hire unless and to the extent it is a Non-Excludable Obligation or the liability is caused by our breach of these terms or negligence.
(b) For any car rentals booked outside of New Zealand, we display the car rental booking price in New Zealand dollars (using conversion rates determined from publicly available sources current at the time of your booking), rather than the currency accepted by the Supplier in the destination of your rental. Any part of your booking price that is payable after the date of booking must be paid in the local currency of the car rental location and will be converted by your bank or other payment method at the currency exchange rate current at the time of payment. Because of currency exchange rate fluctuations, this may result in you being charged a different price from that originally quoted or advertised, so you should consider the displayed currency price a guide only. You bear the risk of currency exchange fluctuations between the date of your booking and the date of any later payment and you may be exposed to a higher price in New Zealand dollars for any payment made after the date of booking.
(c) Where you make a Booking to hire a car, your credit card or other payment details maybe supplied to the car rental company to secure your Booking and you will be required at car pick-up to provide your credit card.
2.6 Insurance
(a) Third-party insurers and parties that arrange and administer insurance on behalf of insurers make travel insurance (Insurance) available to purchase through the Website. Before you purchase Insurance you must read and consider the policy brochure and wording for the Insurance, available on the third-party insurer's website via a hyperlink on our Website before making any decision to proceed.
(b) If you purchase Insurance:
(i) you enter into a contract in respect of that Insurance directly with the third-party insurer;
(ii) Webjet does not act as an insurer or provide that Insurance to you; and
(iii) Webjet has no responsibility for and excludes all liability in relation to that Insurance, including in relation to any claims made by you under it, unless and to the extent it is a Non-Excludable Obligation or the liability is caused by our breach of these terms or negligence.
(c) Webjet is a representative of Cover-More (NZ) Limited (Company No: 1123720 (Cover-More). Cover-More is authorised to arrange and administer insurance underwritten and issued by Zurich Australian Insurance Limited incorporated in Australia, ABN 13000 296 640, trading as Zurich New Zealand. Any information provided to you by Webjet about the travel insurance product is factual information only.
2.7 Carbon Offset
Webjet's carbon offset program Sustainable Traveller is a voluntary contribution. All offsets are purchased and retired in accordance with international carbon accounting standards by Tasman Environmental Markets (TEM). By purchasing carbon offsets, you agree:
(a) to the extent permitted by law, your payment, associated payment fee and the applicable GST is non-refundable as the carbon offset contribution will be processed regardless of whether your travel is subsequentially cancelled or modified.
(b) The calculation method Webjet uses to calculate emissions provides a best-in-class emission estimate only and should not be relied upon as an accurate record of the actual emissions. Unless and to the extent it is a Non-Excludable Obligation, we accept no liability if the calculation of greenhouse gas emissions relating to your trip is incorrect or inaccurately reflects actual greenhouse gas emissions attributable to your trip.
(c) Your contribution will be used to acquire 'Eligible Offset Units' as defined under the Australian Government's Climate Active Certification for service. We may acquire 'Eligible Offset Units' from certified greenhouse gas abatement suppliers of our choice. You are not able to direct us to allocate the funds to any particular greenhouse gas abatement projects or suppliers.
(d) Webjet reserves the right to suspend or terminate this carbon offsetting arrangement in its absolute discretion at any time, and will update these Terms and Conditions to reflect any such suspension or termination. If we terminate this program after you have purchased an offset but prior to processing your carbon offset contribution, you will be entitled to a refund to the value of the offset purchased by you. This arrangement will be subject to any applicable legislative or other regulatory controls, whether existing now or at any time in the future.
3. Your Obligations
3.1 Your Obligations
(a) You must only access and use the Services:
(i) to make enquiries about and Bookings for Travel Products on the Website (Permitted Purpose);
(ii) in accordance with these terms;
(A)have sufficient credit on your credit card account to meet all charges for Travel Products you book through the Booking facility;
(B)keep secure any means of identification that Webjet provides to you in relation to your Account or specific booking;
(C)comply with all requirements for the Travel Product you've booked, including any Product Terms (where applicable); and
(D)ensure that you have the necessary documentation to travel.
(b) You must not:
(i) access or use the Services:
(A)for any activities which breach any laws, infringe any third party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority;
(B)in any way which interferes with other users or defames, harasses or menaces anyone;
(C)for any purpose (commercial or otherwise) other than the Permitted Purpose without the express written permission of Webjet, including any reproduction, data mining, automated querying or similar data extraction processing;
(ii) reverse or cancel a payment for Travel Products other than in accordance with the Supplier's Product Terms or with Webjet's prior written consent ;
(iii) resell the Services, Travel Products or any other products and services accessed by means of accessing the Services; or
(iv) permit any other person to use your user identification to access the Services, or grant a third party the right to access and use the Services that Webjet has provided to you, without the prior written consent of Webjet.
(c) You are solely responsible for:
(i) assessing the suitability of any Travel Products for your needs; and
(ii) all matters relating to complying with the laws and regulations of all immigration authorities of the countries you travel to and from.
(d) When you make Bookings on behalf of any other person you must have their authority to make the Booking and to bind them to these Terms and Conditions and all relevant Product Terms. We rely on your authority to do this.
3.2 Your Account
(a) To use Webjet booking facility you may be required to create an online account (Account) and/or provide:
(i) personal information, including (in some cases) passport details;
(ii) billing information;
(iii) any other information reasonably required by Webjet to complete your Booking; and
(iv) an Account password.
(b) You are responsible for all use of the Services, and all transactions entered into by means of the Services, under your Account. Webjet takes no responsibility for any liability arising from transactions which may occur as a result of a disclosure by you of your password to third parties, or through any unauthorised access to your personal information unless it is a Non-Excludable Obligations or the liability is directly caused by our breach of these terms or negligence.
(c) By creating a Webjet account, you consent to receiving communications from Webjet in regard to your account, account settings and your Webjet membership.
3.3 Intellectual Property
(a) All the intellectual property rights in the Website and the Booking Facility are owned by Webjet and/or its licensors (as applicable). Webjet grants you the limited rights to use and access the Website and the Booking Facility only for the Permitted Purpose and you do not have any other rights to this intellectual property except to the extent granted by any applicable law.
(b) You must not:
(i) disassemble, decompile or reverse engineer the whole or any part of the software accessed by means of the Services; or
(ii) modify, copy, transmit, display, perform, publish, license or create derivative works from any such software or any information accessed by means of the Services, except as reasonably necessary for your carrying out of the Permitted Purpose.
3.4 Your Information
Webjet will handle and may use and disclose any personal information collected by Webjet about you in accordance with Webjet's privacy policy, available at http://www.webjet.com.au/about/privacy/.
4. Payments and Refunds
4.1 Payment
(a) Bookings must be paid in full in order to purchase the Travel Product(s).
(b) By completing your Booking, you:
(i) accept the fees and charges payable to Webjet and its related entities, set out in the payment summary, and
(ii) accept the Supplier's offer to sell the Travel Products to you for the price set out in your shopping cart, and subject to these Terms and Conditions and any applicable Product Terms;
(iii) consent to Webjet supplying your billing, payment and identification information (including personal information) to those Suppliers and/or hotels for the purpose of supplying the Travel Products to you and accept that the recipients of this disclosure may not have in place privacy policies equivalent to Webjet's.
(c) Your Booking is not confirmed until full payment is received by Webjet and confirmation is provided to you by Webjet or the Supplier(s) with a confirmation or booking number for each element of the Travel Product(s) booked.
(d) Payments received from you for a Travel Product are held on trust for the relevant Suppliers and paid to the Supplier once the Supplier confirms the Booking. Once paid to the Supplier, and except where Webjet has a Non-Excludable Obligation to provide a refund, Webjet is unable to refund your Travel Product payment unless the Supplier refunds the payment to us. Refer to section 5.3. At no time does Webjet hold your payment for Travel Products for your benefit.
4.2 Transaction Verification
(a) You:
(i) authorise Webjet to:
(A) charge all fees incurred to the credit card designated by you;
(B)disclose your credit card details or other payment credentials to, and obtain information from, any financial institution or card issuer, payment provider to verify the credit card, payment credentials and identification details that you provide for the purposes of providing the Services to you and the Travel Products on the Supplier(s) behalf;
(C)take steps to confirm that there is sufficient credit on your credit card account or other payment account to meet likely charges in relation to the Services and Travel Products;
(ii) authorise your credit card issuer, payment provider or financial institution to verify that your payment credentials (for example, your credit card and identification details) you have provided to Webjet are accurate in relation to your purchase of the Services and Travel Products; and
(iii) consent to Webjet supplying your billing, payment and identification information (including personal information) to those Suppliers and/or hotels for the purposes of supplying the Services and Travel Products in your Booking to you.
(b) Before Webjet proceeds to process any Booking on your behalf or issues your travel documentation, various checks will take place to validate the integrity of your payment credentials, including any credit card or account information and in certain circumstances you will be required to submit verification documentation to substantiate identity. This process is intended to reduce the potential risk for fraud and disruption to passengers upon check in.
(c) If your credit card or other payment option is not approved Webjet will attempt to contact you. Where Webjet cannot contact you and the ticket issuance period lapses (thereby making the Booking invalid), Webjet will cancel the booked arrangements. Webjet accepts no responsibility for any re-Booking costs in these circumstances unless and to the extent it is Non-Excludable Obligation or the costs were directly caused by fault or negligence on our part.
(d) Webjet reserves the right to decline or cancel Bookings where it is lawfully obliged, or it is reasonably necessary, to do so.
(e) If payment is not received for your confirmed Booking, you agree to pay Webjet all amounts due on demand, unless and to the extent it is Non-Excludable Obligation or the costs were directly caused by fault or negligence on our part.
4.3 Refunds
(a) Your right to a refund of a Travel Product booked on the Website is governed by the Product Terms of the relevant Supplier. You should read the Supplier's refund policy carefully. Many Travel Products are non-refundable and Supplier charges or cancellation fees may apply to your particular Travel Product.
(b) Unless and to the extent it has a Non-Excludable Obligation to provide a refund or the liability is directly caused by our breach of these terms or negligence, Webjet will only be liable to provide a refund to you to the extent that it actually receives a refund from the relevant Supplier. Where refunds are due to you from a Supplier, Webjet will provide reasonable assistance to you in claiming any refunds from that Supplier. In that situation, Webjet is authorised (but not obliged) to seek such refunds from the Supplier directly.
(c) Where the Product Terms entitle you to a refund, the turnaround time from the date of your request for refund to the date you are provided with your refund is beyond the control of Webjet. Webjet will use its best endeavours to pursue your claim for a refund from a Supplier and promptly remit any refund received from a Supplier in a timely manner once it has been cleared by our bank.
5. Changes and Cancellations
5.1 General
Information about how to change or cancel your Booking is available on the Website at: http://www.webjet.com.au/about/change-my-booking. If you are requesting a change or cancellation via our website or directly with our telephone or messaging team, there is no additional Webjet fee for this service.
If you cancel any Travel Product (including any element of a Package) you may incur cancellation charges from the Supplier supplying the cancelled Travel Product.
5.2 Hotels
In the event that you need to cancel your Booking, you must advise Webjet as early as possible before your check-in date. Before deciding to cancel your Booking you should carefully check the Supplier's Product Terms, which will include the hotel's cancellation policy. Some hotel bookings may be non-refundable or fees may apply for some cancellations. The hotel's cancellation policy will also be set out on your confirmation voucher.
5.3 Packages
If you wish to cancel or vary any element of a Package, Webjet will assist you to do this where it is reasonably able to do so having regard to the Supplier Product Terms applying to the relevant components of the Package. However your Booking may no longer constitute a Package and you may lose the benefit of the Package, including any savings made from purchasing those elements together as a Package.
6. Fees
The following fees (Fees) may be charged by Webjet for its Services and apply to your Booking:
6.1 Payment Fee
Webjet may charge you a Payment Fee in relation to processing your booking and accepting payment. Payment Fees are charged by Webjet in its own capacity (as merchant), and not as an agent for any other party. Payment Fees cover a range of costs, services, fees and charges in relation to your booking, including (among other things for example fraud prevention) the reasonable costs of accepting card payments. Payment Fees will be shown in the price of your Booking on the checkout page after a payment method has been selected.
6.2 Servicing Fee
The Servicing Fee included in your Booking payment summary will be charged to you within 24 hours. Funds need to be available on your card at the time of making the booking otherwise ticketing will not take place and you may need to rebook at a higher fare level. The Servicing Fee is non-refundable, unless and to the extent Webjet has a Non-Excludable Obligation to provide you a refund.
The Servicing Fee provides you access to our global Customer Service function. The Customer Service provided to you by Webjet is global in nature and can be accessed from anywhere around the world that has phone or internet connectivity.
The Servicing Fee covers a range of costs, services, fees and charges in relation to providing you with Customer Service in relation to your Booking and includes GST. Webjet provides customers access to 24/7 support channels including telephone, live chat, email and frequently asked questions. Included in the Servicing Fee is the ability to change Bookings online, subject to the Supplier Product Terms. Customers will just have to pay any applicable airline, hotel or other Supplier-imposed fees as a result of changing Bookings as set out in the relevant Supplier's Product Terms. The Servicing Fee also provides customers with assistance when an airline initiates a schedule change, or when a carrier does not immediately confirm a Booking.
You will be charged a Servicing Fee in relation each applicable Booking as listed during the Booking Process.
6.3 Booking Price Guarantee Fee
If the Booking Price Guarantee fee is included in your Booking payment summary, the fee will include GST, is non refundable (unless Webjet has a Non-Excludable Obligation to provide you a refund or is in breach of these terms or is negligent) and will be charged within 24 hours. Funds need to be available at time of booking, otherwise ticketing will not take place and you may need to rebook at a higher fare level. The Booking Price Guarantee fee applies per booking which can include multiple passengers and products.
You will be charged a Booking Price Guarantee Fee in relation to each applicable Booking as listed during the Booking Process.
When we provide our Booking Price Guarantee Service, we won't charge you for any flight price increases as well as hotel, car rental or travel insurance booked and paid for at the time same, up to a maximum of $1,000, that occur between the time you start your search enquiry and the time you complete your Booking as long as you complete and pay for your Booking in full within 30 minutes from when you first start your search enquiry.
7. Pricing
7.1 Pricing
(a) All pricing is stated in New Zealand Dollars (NZD) unless otherwise specifically denoted on the screen.
(b) Webjet makes no representation that its airline price sales are identical to prices on individual airline sites that may exist from time to time.
(e) Hotel prices shown are always based on the occupancy requested using existing bedding. If additional bedding or rollaway beds are required, these must be requested directly from the hotel and may incur additional charges payable directly to the hotel. Prices generally exclude locally payable taxes levied by some countries and cities on tourists as well as resort fees, unless otherwise indicated. These taxes and fees can be calculated based on the type of hotel or room you have selected, the length of your stay, or the reason for travel, can change at any time, and are payable by you directly to the hotel.
7.2 Currency Variations
For some international mix-and-match flights Webjet's flights results page indicates that some return flight pricing has been converted to NZD at the exchange rate on the day of booking. You bear the risk of currency fluctuations and you may be exposed to a higher price in NZD if you make payment after the day of booking. Please note, where any pricing has been converted from a foreign currency to NZD your credit card company or other payment provider may charge a conversion fee.
7.3 Coupon Codes
(a) Coupon codes may be made available from time to time to offer additional savings on a Travel Product. Coupon codes may apply to selected Travel Products only and may be subject to a minimum spend or stay requirement. All coupon code Bookings are subject to availability.
(b) Coupon codes are valid for the duration of the respective promotion only and only one coupon code per Booking may be used. If multiple coupon codes are available at the same time, they are not cumulative and it is at the discretion of the customer to select the coupon code they wish to apply.
(c) Coupon codes have no cash or refund value and cannot be returned for cash or its equivalent. Coupon codes cannot be applied to the cost of existing Bookings and cannot be used for amendments to existing Bookings, irrespective of whether a coupon code was used for the original Booking.
(d) Webjet reserves the right to alter or terminate coupon code promotions at any time. Bookings which have already been made with a coupon code under a promotion which Webjet alters or withdraws will not be impacted by such an alteration or withdrawal.
8. Hotel-Specific Pricing Terms & Conditions
8.1 Room Occupancy & Bedding Configuration
(a) All prices shown are based on the occupancy you have requested, using the existing bedding in the room. If additional or rollaway beds are required, these are subject to availability at the hotel property only and additional charges may be payable to the hotel property directly.
(b) Please ensure that the occupancy you have requested is correct before you complete your booking.
8.2 Special Requests and Specific Assistance
Special requests (e.g. non-smoking facilities or a balcony) and specific assistance requirements (for example, if you require specialised equipment at the Hotel) are not guaranteed and may result in additional charges being payable directly to the Hotel.
8.3 Errors & Omissions
(a) We reserve the right to amend or cancel your Booking in consultation with you where an error or omission was made in relation to the Travel Product or services purchased and
(i) the error/omission was made by the Supplier and they have advised that they are unable to provide the purchased Travel Product (for example, because they have accidentally overbooked and do not have capacity or (ii) the error/omission made by us or the Supplier leads to a material and unreasonable outcome or is an obvious error (for example, a luxury hotel booked at NZD10).
(b) We publish all content on our Website in good faith however, we do not specifically verify the accuracy of the content provided by Suppliers. Quality ratings provided are for information purposes only, vary considerably from one country to another, and are not a guarantee or warranty of any kind. For instance:
(i) Quality ratings may be based on a range of subjective or objective criteria and as such, our ratings are not guaranteed to be consistent with ratings found on other third party sites. Where possible, TripAdvisor ratings and reviews have been provided to help you make an informed decision.
(ii) Information related to mapping and distances are also provided for information purposes only and are not a guarantee or warranty of any kind of the hotel's location.
(iii) Images displayed on our Website may purport to show the hotel's rooms, suites, restaurants, guest facilities and surroundings. However, we do not specifically verify these images.
(c) We use best endeavours to correct errors and omissions on our Website promptly upon learning of the error or omission.
(d) If we cancel any Booking due to an error or omission described above, we will provide you with a refund of the total amount you have paid for the Travel Product excluding any Payment Fees.
8.4 Check In
You may be requested to contact a hotel prior to your arrival if you are arriving outside of the hotel property's normal reception hours or if check in is at an alternative location after hours.
Upon check in, a hotel may require you to present government-issued ID and/or a credit card/cash deposit to cover incidental expenses during your stay. The credit card/cash deposit is not related to payment received by us.
A hotel may also ask you to present government issued ID that matches the name on your booking.
If you fail to provide either of the above to the hotel, you may be denied check in.
We remind you that upon booking the Hotel, your contract is between yourself and the hotel you have booked. If you are unable to check in for one of the reasons described above do so, you may still be charged by the hotel pursuant to its Product Terms or if you have already paid for the hotel, you may not receive a refund from the hotel.
If the services provided by the hotel fall below your expectations, it is your responsibility to raise this with the hotel during your stay. If you fail to provide the hotel with reasonable opportunity to resolve your complaints, our ability to request a refund on your behalf after you have checked out will be limited and may not be possible at all.
8.5 Renovations and Closures
We endeavour to make any information related to renovations or facility closures available to you on our Website. Periods of closure are advised by our Suppliers and/or the Hotel and may be subject to change without notice.
8.6 Relocation
In the unlikely event of relocation due to a hotel's inability to accommodate you, we reserve the right to arrange a suitable alternative hotel or provide a full refund. You do not have to accept an offered alternative; in that instance, we will provide you with a full refund of the value of the original hotel Booking that is unable to be accommodated as booked.
8.7 Compulsory Special Events
Many hotels around the world require guests to pay for and attend celebratory events on special occasions such as Christmas Eve, Christmas Day, New Year's Eve, Chinese New Year and Valentine's Day. Room rates shown generally exclude the cost of attending these events. Please enquire directly at the hotel you have selected if you are planning to stay over festive periods.
8.8 Price Changes
Our system accesses rate and availability information from our Suppliers. Due to the dynamic nature of rates and inventory, the room price may change while you are in the process of completing your Booking. If this does occur, you will be advised of this price change before your booking is confirmed, and be given the opportunity to select another hotel or room type. If you do not pre-pay the booking price in full upon booking, you bear the risk of currency fluctuations that may arise between the booking date and the later date that you pay for your booking.
8.9 Affiliate Program
Webjet is part of an affiliate program, please click on the following link for more information and to view the terms and conditions of that program.
9. Liability
9.1 Liability
(a) You may have certain rights or remedies in relation to the booking services we provide to you that cannot be excluded, restricted or modified under consumer protection laws applicable in the country in which you reside or where our booking services are provided to you. Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right of remedy, or the imposition of an liability under any law, the exclusion, restriction or modification of which would contravene that law or cause any term of these Terms and Conditions to be void (Non-Excludable Obligations). Non-Excludable Obligations include those arising under the laws specified at the end of these terms.
(b) Unless and to the extent it is a Non-Excludable Obligation, we exclude any liability in contract, tort or otherwise for (i) direct damage or loss, except to the extent directly caused by our breach of these terms or our negligence; and (ii) any indirect or consequential loss or damage, which (in either (i) or (ii)) arises out of or in connection with our supply of travel booking services to you, the supply of any goods or services by Suppliers and other third party providers, or an event of Force Majeure affecting you.
(c) Without limiting the disclaimer of liability in the previous paragraph, any obligation we have to you will be suspended during the time and to the extent that we are prevented from, or delayed in, complying with that obligation by an event of Force Majeure.
(d) Your rights with respect to a confirmed Booking with a Supplier will be subject to the Product Terms applying in respect of the relevant Travel Product.
(e) Your airlines' liability to you and your claim against an airline may also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which may limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.
10. Website
10.1 Information on the Website
(a) Some of the material accessible through the Website is provided by Suppliers and other advertisers. Webjet does not warrant the accuracy or completeness of the information provided by Suppliers and other advertisers in relation to their Travel Products and other goods and services that they provide.
(b) Information provided through the Website is provided in good faith, and is subject to amendment at any time without notice.
(c) You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the Website.
(d) The Website does not include or provide access to every Travel Product available in the market.
10.2 Site Software
When you Visit the Website, you are using software which is owned by or licensed from Webjet Ltd. For each Visit, Webjet Marketing Pty Ltd, as agent for Webjet Ltd, grants you a personal non-exclusive license to use the software associated with the Webjet site for the duration of the Visit and for the Permitted Purpose ('Licence'). This Licence does not permit you to make a Visit for the purpose of 'carrying on a business as a travel agent' within the meaning of Australian State and Territory legislation regulating travel agents, unless you are a licensed travel agent under that legislation. Any other use, commercial or otherwise, of the software or information on the site without the express written permission of Webjet is strictly prohibited, including any reproduction, data mining, automated querying or similar data extraction processing. Webjet Marketing Pty Ltd is not the agent of Webjet Ltd for any other purpose connected with the Service. You acknowledge that copyright subsists in all software, including HTML code, provided in association with the Visit. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice. You must not use the software associated with the Service except in accordance with the Licence.
11. Travel Requirements
11.1 Passports
(a) All departing passengers require a valid passport for international travel. This means the passport must be valid for a set minimum period beyond your travel dates (the required minimum period depends on the country you visit).
Please ensure you have a valid Passport well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.
(c) The New Zealand Department of Internal Affairs provides helpful information on applying for or renewing a New Zealand passport.
11.2 Visas
(a) A visa provides you with the authority as a non-citizen to travel to another country. Some countries will not allow you to enter without a visa, or in some cases, without proof of a return or onward electronic or paper ticket.
(b) Please ensure you have a valid visa (as applicable) for all the countries you are travelling to which require a visa well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.
(c) Visas are obtained from the issuing authority in New Zealand, usually an embassy. Visa requirements vary according to both the country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. If you have booked a one-way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations.
(d) To assist you, both in determining whether you require a visa and the processing of your application online via an affiliate link, please click here.
11.3 General
(a) We recommend before travelling that you check the Government website relating to the countries you are travelling to for any applicable travel advisories relevant to those countries (for example, the relevant New Zealand website is located at www.safetravel.govt.nz and the relevant Australian website is located at www.dfat.gov.au/travel).
(b) As well, please note that Australian Government legislation prohibits the carriage of dangerous goods on aircraft. To view what these are and what is permissible to carry please go to http://www.casa.gov.au/operations/standard-page/dangerous-goods.
12. General
12.1 Changes to these Terms
Webjet may, when it considers it reasonably appropriate to do so in the relevant circumstances, amend these Terms and Conditions at any time by posting the revised version of the agreement to the Website. The amended agreement will take effect from the time of posting on the Website.
12.2 Assignment
You must not novate or assign any of your rights under these Terms and Conditions to a third party without Webjet's prior written consent.
12.3 Governing Law
These terms are governed by the laws in force in New Zealand. You irrevocably submit to the non-exclusive jurisdiction of the courts of New Zealand and courts of appeal from them for determining any dispute concerning these terms.
13. Definitions
13.1 Definitions
In these Terms and Conditions:
Account has the meaning given to this term in section 4.2.
Booking means a purchase of a Travel Product from a Supplier made by you through the Website.
Booking Price Guarantee means the Webjet guarantee provided when making Booking as part of a single transaction that guarantees the price of the flight, as well as any hotel, car rental or travel insurance booked and paid for at the same time, at the price selected at the commencement of the enquiry provided the paid in full booking is completed within 30 minutes, and this booking is not subsequently changed. This guarantee applies even if your fare sells out within the 30 minutes, resulting in a more expensive seat being booked. The increased cost, up to a maximum of $1,000 NZD, is covered by the Price Guarantee.
Customer Service means the services described in section 2.2 provided by Webjet.
Force Majeure means an act of God, peril of the sea, accident of navigation, war (including civil war), sabotage, riot, insurrection, civil commotion, coup d'état, national emergency, martial law, fire (including wildfire), explosion, lightning, flood, tsunami, cyclone, hurricane, tornado or other major weather event, earthquake, landslide, volcanic eruption or other natural catastrophe, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, radiation or radioactive contamination, national strike or other major lack of availability of labour, raw materials or energy beyond the control of the affected party. For the avoidance of doubt, the inability of a party to make a profit or avoid a financial loss, changes in market prices or conditions, or a party's inability to perform its obligations due to insufficiency of finance does not in itself constitute Force Majeure.
Insurance has the meaning given to this term in section 3.6.
Licence has the meaning given to this term in section 11.2.
Packages has the meaning given to this term in section 3.4.
Payment Fee means the fee described in section 7.1.
Permitted Purpose has the meaning given to this term in section 4.1.
Product Terms means the terms and conditions upon which a Supplier supplies a Travel Product to you.
Terms and Conditions means this document as amended and varied from time to time.
Travel Product means each product described in section 3 and any other travel related products that is able to be Booked or purchased by Visiting the Website or using our Services.
Services means the services described in section 2.1(a) and any other related service provided by Webjet to you from time to time but does not include Travel Products.
Servicing Fee means the fee described in section 7.2.
Supplier means a third party that provides a Travel Product.
Visit means your access to and use of the Website.
Webjet, we, us and our means Webjet Marketing Pty Ltd and its related entities.
Website means the website located at: http://www.webjet.co.nz as well as any electronic retail sales facility (including any website and mobile or tablet sites or applications) operated by Webjet.
You means a person who makes a Visit to our Website or makes (either directly or indirectly through another person) a Booking for a Travel Product through the use of our Website.
Non-Excludable Obligations
Australia: The Australian Consumer Law (which is in Schedule 2 of the Competition and Consumer Act 2010 (Cth)), contains certain Non-Excludable Obligations to which you are entitled when you acquire booking services from us as a 'consumer', as that term is defined under the Australian Consumer Law.
New Zealand: The Consumer Guarantees Act 1993 which if applicable to you contains certain Non-Excludable Obligations to which you are entitled when you acquire booking services from us as a 'consumer' as defined in the New Zealand Consumer Guarantees Act 1993.
Updated 23 August 2024
Bookings made prior to this date will be bound by previous Terms and Conditions, dated 14 October 2020, agreed to at the time of booking. Refer herehttps://www.webjet.com.au/about/previous-booking-terms/ to view these Terms and Conditions.