Change or Cancel My Booking
Tip: If you process your change or cancellation request online via this page, there is no Webjet fee. Processing your request over the phone (0800 445 641 or +61 (3) 8672 7400), will incur a Webjet change fee of $50 per person. Please note: airline fees will apply.
1. What part of your booking do you wish to change or cancel?
Your itinerary may contain more than just flights, please tell us what you wish to change or cancel:
Air New Zealand
Jetstar
Virgin Australia or Polynesian Blue : Bookings made on/before 13 Jan 2013,
call Virgin Australia 0800 670 000 (+617 3295 2296 from overseas). Otherwise, click next.
Qantas
Scoot
Other
Hotel Only Booking
Note: Car Rental
Please contact the car company directly to handle your change of booking and quote the following:
1. Family Name used when booking,
2. Pick-up Location, and
3. Pick-up Date.
Avis: 0800 655 111
Hertz: 0800 654 321
Europcar: 0800 800 115
Budget: 0800 283 438
Thrifty: 0800 737 070
Note: Travel Insurance - Any changes or cancellations to travel insurance policies need to be made direct with Mondial Assistance. Please phone 0800 438 410 between 8am and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.
By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.
Please contact the car company directly to handle your change of booking:
| Avis: | 0800 655 111 | |
| Hertz: | 0800 654 321 | |
| Europcar: | 0800 800 115 | |
| Budget: | 0800 283 438 | |
| Thrifty: | 0800 737 070 |
Please quote the following:
1. Family Name used when booking,
2. Pick-up Location, and
3. Pick-up Date.
2. What type of change do you wish to make?
You can make a change to your itinerary in a number of ways, so please tell us which type of change you wish to make:
| Change Date or Time | |
| Cancel Trip | |
|
Tip: Did you know that if you cancel flights, that depending on the type of fare and fees charged, you may end up with a credit with the airline, which you can use toward a replacement flight. | |
| Use my existing credit |
Select this option to book a replacement flight, using a credit from a previously cancelled trip. Note: Credits with airlines are only valid for 12 months from the date of your original booking, not the date of travel. |
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
| Greater than three days | Select this option to change your which is in more than three days time. |
| Tomorrow or the next three days |
Select this option if the change to your is within three days. |
| Today | Select this option if the change to your is today. |
|
Note: Due to the very short time available, we will need to direct you to the to make your change. We will show you the contact details on the next page. |
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
| Greater than three days | Select this option to change your which is in more than three days time. |
| Tomorrow or the next three days |
Select this option if the change to your is within three days. |
| Today | Select this option if the change to your is today. |
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
| Greater than three days | Select this option to change your which is in more than three days time. |
| Tomorrow or the next three days |
Select this option if the change to your is within three days. |
| Today | Select this option if the change to your is today. |
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
| Greater than three days | Select this option to change your which is in more than three days time. |
| Tomorrow or the next three days |
Select this option if the change to your is within three days. |
| Today | Select this option if the change to your is today. |
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
| Greater than three days | Select this option to change your which is in more than three days time. |
| Tomorrow or the next three days |
Select this option if the change to your is within three days. |
| Today | Select this option if the change to your is today. |
For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.
For flights departing today call the airline directly.
For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.
For flights departing today call the airline directly
| Air New Zealand: | 0800 737 000 (+64 9 357 3000 from overseas) | |
| Pacific Blue: | 0800 670 000 (+61 7 3295 2296 from overseas) | |
| Jetstar: | 0800 800 995 (+61 3 9 645 5999 from overseas) | |
| Qantas: | 0800 808 767 (+64 9357 8900 from overseas) | |
| Rex | +61 2 6393 5550 | |
| V Australia: | 0800 828 782 (+61 7 3333 6888 from overseas) | |
| Emirates: | 050 836 4728 (+64 9 968 2208 from overseas) | |
| Thai Airways: | 09 377 3886 (+61 3 8662 2266 from overseas) | |
| Singapore Airlines: | 0800 808 909 (+64 9 379 3209 from overseas) | |
| Malaysian Airlines: | 0800 777 747 (+64 9 379 3743 from overseas) | |
| Cathay Pacific: | 0800 800 454 (+64 9 379 0861 from overseas) | |
| Air Pacific: | 0800 800 178 (+64 9 379 8476 from overseas) | |
| Etihad Airways: | 09 977 2207 (+64 9 977 2207 from overseas) | |
| Other | For all other airlines, call directory assistance on 018. |
For Hotel Bookings, please contact the hotel(s) directly. For numbers, please use directory assistance on 1223.
For Car Rentals, please contact the car rental company directly:
| Avis: | 0800 655 111 | |
| Hertz: | 0800 654 321 | |
| Europcar: | 0800 800 115 | |
| Budget: | 0800 283 438 | |
| Thrifty: | 0800 737 070 |
Please quote the following:
1. Family Name used when booking,
2. Pick-up Location, and
3. Pick-up Date.
4. Please provide your contact and booking details
| Passenger Name | ||
| Best contact number | day night |
|
| Mobile number | ||
| Booking Number | ||
| Is your trip? |
Domestic / Australia - Within New Zealand / to or within Australia International |
|
| Are all passengers on the itinerary ? | ||
| Name of passengers | ||
| Are you changing all flights? | Yes - All flights will be changed No - Only changing selected flights |
5. What flights would you like to change?
Tip: If the city you require is not listed in drop down menu,
please select "other" and manually input the applicable city.
5. Please list the new flights you would like to take
Tip: If the city you require is not listed in drop down menu,
please select "other" and manually input the applicable city.
Would you like to change your in line with your flight arrangements?
Yes - please change my other bookings to fit in with my flightsNo - I'd like to make different changes
5. Please list the changes to your
Hotel Stay
Car Rental
6. Please review your changes, select your charge cap and add any comments
Contact Details:
|
Booking Details:
|
Airline* charge fee cap:
|
What is the maximum per person you are prepared to be charged for this change where you will provide us with authorisation to debit the credit card used in the original booking. |
|
Domestic flights: (Typically $100-$200 per person) |
|
* Webjet does not charge cancellation fees. |
Please enter any other details that may help us with your change request:
Click Next to submit your flight changes and proceed to amend or cancel your hotel booking.
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