Change or Cancel My Booking

Tip: If you process your change or cancellation request online via this page, there is no Webjet fee. Processing your request over the phone (0800 445 641 or +61 (3) 8672 7400), will incur a Webjet change fee of $50 per person. Please note: airline fees will apply.

1. What part of your booking do you wish to change or cancel?

Your itinerary may contain more than just flights, please tell us what you wish to change or cancel:

Flights
    Air New Zealand
    Jetstar
    Virgin Australia
    Qantas
    Scoot
    Other

Hotel Only Booking

Note: Car Rental

Please contact Cartrawler directly to handle your change of booking by either of the following:

Ph: +61 2 9037 0120 Online at: cartrawlersupport.com

Note: you will need your booking reference and email address to access your booking
Note: Travel Insurance - Any changes or cancellations to travel insurance policies need to be made direct with Mondial Assistance. Please phone 0800 438 410 between 8am and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.